Obtaining a warrant and disconnecting or isolating a supply by force. Obtaining a warrant and fitting a prepayment meter by force. We will only look to register a default in relation to a customer's account if we are at the stage of taking legal action such as:
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The default is known as a status code '8' on a credit file and will remain until the debt is settled, or cleared. If they fail to comply with the notice then a default will be registered with a CRA. For example, should we receive a new meter reading which is lower than the estimated value on your past 2 bills, we may need to reverse your billing to ensure you are charged the correct amount.Īny credit or debit due will then be applied to your overall bill or statement.Ī default is a mark registered against a customer's credit file with a Credit Reference Agency (CRA) where there has been a breakdown in our relationship with the customer.īefore registering a default we will serve a notice to say that they are in breach of the terms of their agreement with us and set out what they must do, and how soon, to remedy the breach. Please note on some occasions, we may have to reverse more than one bill or statement to correct an account's history. This will appear as extra line items on your bill, but it doesn’t mean you are being charged twice. We’ll then ‘charge’ the new correct amount, which is just the same as calculating the difference. If this happens, we’ll correct it on your next bill or statement by ‘reversing’ (or cancelling and refunding) the whole amount of the incorrect bill or statement. The meter reading that was submitted and used to calculate your bill was incorrect. We calculated your bill using an estimated reading, but later received an actual reading that was lower. A reversal takes place when you were previously issued a bill or statement for the wrong amount.
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